Refund policy

Return & Refund Policy

1. Overview We want you to be completely satisfied with your purchase. If you need to return an item, we make the process smooth and convenient through our logistics partner, PostEx.

2. Return Window & Eligibility

  • You can request a return within 7 days of receiving your package.

  • To be eligible for a return, your item must be unworn, unwashed, unused, and in its original condition with all original tags and packaging intact.

  • Items marked as Final Sale or custom/personalized orders are not eligible for returns unless defective or damaged upon arrival.

3. Return Process (PostEx Reverse Pickup)

  • Step 1: Contact our Support Team via WhatsApp or Email with your Order ID, photo/video proof of the item, and the reason for return.

  • Step 2: Once your request is approved, our team will schedule a pickup via PostEx.

  • Step 3: A PostEx rider will arrive at your address to inspect and pick up the returned parcel.

4. Instant Refund Policy

  • Pickup Verification: As soon as the PostEx rider successfully picks up the parcel from your location and confirms receipt in the tracking system, our finance team is notified automatically.

  • Immediate Transfer: Once pickup confirmation is received, our finance team will process and transfer the exact refund amount directly to your provided bank account, JazzCash, or EasyPaisa wallet.

  • No Waiting Period: You do not need to wait for the parcel to arrive back at our central warehouse before receiving your refund.

5. Shipping Fees & Deductions

  • Defective or Incorrect Items: If the return is due to a wrong, damaged, or defective item sent by us, you will receive a 100% full refund with no return shipping charges.

  • Change of Mind / Sizing Issues: If you are returning an item due to a change of mind or personal size choice, standard return delivery charges (PKR 200–250) may be deducted from the total refund amount.